BACKGROUND
Established in May 2003, Broker Assistance Ltd provides a market leading quality service to their clients. They have a dedicated claims management customer services centre aimed at helping to relieve the stress and aggravation that often comes with having a motor vehicle accident. They aim to be the partner of choice for mobility solutions and provide services into the Broker, Insurance and Fleet sectors with many of their customers being household names.
IT is absolutely critical to Broker Assistance Ltd and SICL were initially referred to resolve network issues leading to a network replacement and relocation project which was highly successful and established SICL as a trusted partner.
SOLUTION
Having established a functional, secure, resilient, and scalable network architecture, Broker Assistance consulted and worked with SICL on the project to provide email and messaging services from the ‘Cloud’.
Delivered as part of a PRINCE2 project with careful capacity planning, detailed user requirement capture and meticulous planning to avoid any adverse effect on the operation SICL moved Broker Assistance’s email and messaging functions into the SICL Cloud using Microsoft Exchange 2010 in a virtualised, multi-tenanted environment. The advantages are clear: critical services are delivered under SLA on a subscription basis thereby reducing overall costs against traditional models whilst improving and future-proofing services. SICL continues to support Broker Assistance twenty four hours a day, seven days a week.
RESULT
Broker Assistance now has a highly resilient IT architecture and cloud-based email and messaging, which provides many service and cost advantages.
“Broker Assistance has an excellent working relationship with SICL. SICL has proven to be a reliable partner for ongoing support and development of our IT infrastructure.”
Leanne Fairhurst
ICT Manager