SMARTnet Services

 
 
 
Top-banner_v7.jpg

Cisco SMARTnet Service connects you directly to the network experts at Cisco

 

Cisco and SICL – A rock solid partnership

SICL are a Cisco Premier Partner which ensures we have the relationship and depth of training to recommend, install & manage customer networks to ensure the best connectivity outcomes for business.

Cisco is the worldwide leader in networking for the Internet. Today, Cisco solutions are the networking foundations for service providers, small to medium business and enterprise customers. Cisco’s networking solutions connect people, computing devices and computer networks, allowing people to access or transfer information without regard to differences in time, place or type of infrastructure.

 
 

Resolve network problems rapidly with direct, anytime access to Cisco experts and hardware replacement matched to your needs.

When minutes matter, depend on Cisco SMARTnet Service to deliver. As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco SMARTnet Service supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.

 
 
icon-1.png
 
 

Watch this video to find out how Cisco SMARTnet Total Care can help keep your IT running smoothly while delivering real business value.

Cisco SMARTnet Total Care Service: Proactive support for your infrastructure devices.

SMARTnet Total Care provides award-winning hardware support to help manage risk, quickly resolve problems, and operate more efficiently. And with an entitlement to smart capabilities, you have more time to focus on business innovation while raising the bar on support services.

With so much depending on your network, even a routine issue can have a major effect on your customers, your employees, and your business profitability. Cisco Services provides the support you need from first purchase of your Cisco products with our foundational services through technology refresh and beyond with our high-value services.

Your IT infrastructure is the lifeline that connects your business to customers and suppliers. Business success requires maintaining high service levels for your network while reducing costs and expanding your network as your business grows. Cisco SMARTnet Total Care and our other foundational services can help you meet these objectives.

 
 
 
 

Manage risks to business continuity.

Cisco SMARTnet Total Care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Centre (TAC). It also offers integrated smart capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.

 
 
 
RESOLVE PROBLEMS FASTER    Resolve problems faster by identifying issues quickly and streamlining your incident management processes to improve IT service levels.

RESOLVE PROBLEMS FASTER

Resolve problems faster by identifying issues quickly and streamlining your incident management processes to improve IT service levels.

Resolve problems faster

REDUCE RISK    Reduce risk by having access to Cisco technical experts and smart tools that improve visibility into the state of your IT infrastructure 24 hours a day, 365 days a year.

REDUCE RISK

Reduce risk by having access to Cisco technical experts and smart tools that improve visibility into the state of your IT infrastructure 24 hours a day, 365 days a year.

Reduce risk

INCREASE OPERATIONAL EFFICIENCY    Increase operational efficiency through proactive management tools and automated processes which make network administrators and managers more productive.

INCREASE OPERATIONAL EFFICIENCY

Increase operational efficiency through proactive management tools and automated processes which make network administrators and managers more productive.

Increase operational efficiency

 
 
 
 
grey-banner.jpg
 

What’s included?

 
 
 
AWARD-WINNING TECHNICAL SUPPORT    Award-winning technical support from the Cisco TAC.

AWARD-WINNING TECHNICAL SUPPORT

Award-winning technical support from the Cisco TAC.

Award-winning technical support

ADVANCE HARDWARE REPLACEMENT    Advance hardware replacement, in as little as two hours.

ADVANCE HARDWARE REPLACEMENT

Advance hardware replacement, in as little as two hours.

Advance hardware replacement

SOFTWARE UPDATES    Operating System (OS) software updates.

SOFTWARE UPDATES

Operating System (OS) software updates.

Software updates

ONLINE RESOURCES    Access to online resources.

ONLINE RESOURCES

Access to online resources.

Online resources

SMART CAPABILITIES    Entitlement to Cisco installed base insights through smart capabilities.

SMART CAPABILITIES

Entitlement to Cisco installed base insights through smart capabilities.

Smart capabilities

 
 
 
 
 
 

Technical service and incident management - Get the support you need when and how you need it.

When a network problem affects business-critical systems, it requires fast response and a deep understanding of the technology to resolve the incident quickly. SMARTnet Total Care offers award-winning technical support from the TAC combined with advance hardware replacement, onsite support options, online tools, and self-help support for device-level support to help you reduce the risk of business interruptions caused by network issues. These capabilities help ensure that you get rapid response and can quickly identify your devices and their service coverage information in order to streamline your interaction with TAC support representatives.

 
graphic-icon-2.png
 
 
 
graphic-icon-3.png

Security and product alerts - Know the security and product alerts that affect your network.

Staying current with Cisco alerts regarding security recommendations, hardware updates, and software releases can be challenging. Smart capabilities help pre-empt network disruption by allowing you to identify and manage relevant alerts for your devices. They proactively identify which devices are affected by Cisco published product alerts and security advisories and enable you to document alert-related activity.

Alert information is available for hardware, software and security alerts, and field notices. An alert management workflow allows you to assign status information to alerts. It then filters future alerts so that you receive only those that still require your attention. If you close an alert, or change its status to “action taken”, you will not be distracted by that alert in the future. Alert status information also makes it easy for supervisors to monitor your team's progress toward desired goals as they work on reviewing alerts and performing the required actions.

 
 
 
 

Service coverage management - Identify what’s covered and what’s not.

Without good visibility into your installed base and service contract status, there is a risk that an uncovered device will have an outage, and then you will be scrambling to find a solution while your network is compromised. The portal reports help ensure that your business-critical assets have the necessary service coverage to meet business needs and comply with corporate policies.

The portal provides automated installed base and contract management functionality to assist you in determining the proper coverage for your Cisco devices. Whereas manual methods of tracking service coverage for large or complex networks can be time consuming and prone to error, SMARTnet uses automation to save time and reduce risk. Regular data collection and flexible reporting capabilities help you manage your Cisco installed base and service contracts, identifying and tracking what is new, what’s changed, what’s covered, and what’s not.

 
 
graphic-icon-4.png
 
 
graphic-icon-5.png

Product lifecycle management - Obtain the information to plan for product replacements and upgrades.

Using up-to-date data from the portal can provide dramatic efficiencies over maintaining labour-intensive spreadsheets while also reducing the risk of errors. The portal reports can help you maintain a current view of your Cisco installed base, including device and configuration details such as serial number, product ID, Cisco IOS software version, installed memory and firmware, IP address, host name, and more. Up-to-date records about coverage also simplifies your renewal and budget planning processes. SMARTnet enables you to quickly identify service contracts that will be expiring at various intervals so that you can plan for renewals and identify budget requirements.

 
 

Interested in hearing more about Cisco SMARTnet Services?