Legal

Legal

This is the website of SICL Limited (“SICL”), a company registered in England, Registration number; 227 6852. Registered Office: Unit 15, Pavilion Business Park, Leeds, LS12 6AJ.  VAT Registration: GB631921945.

SICL Privacy Policy

SICL is committed to protecting the confidentiality of your information and believes the protection of your privacy to be one of our significant responsibilities. This Privacy Policy describes how and when we collect, use, and share your information across our systems that link to this Policy (collectively, the “Services”). When using any of our Services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law.

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy. Your information is controlled by SICL Ltd, Unit 15 Pavilion Business Park, Leeds, LS12 6AJ.

Irrespective of which country you live in, you authorise us to transfer, store and use your information in the United Kingdom, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live.

If you have any questions or comments about this Privacy Policy, please submit a request via email to info@sicl.com

Information Collection and Use

Contact Information: You may provide us with your contact information, such as your email address or phone number. If you provide us with your mobile phone number, you agree to receive text messages to that number from us. We may use your contact information to send you information about our Services, to market to you, to help prevent spam, fraud, or abuse, and to help others find your account, including through third-party services and client applications. This data is entirely voluntary and only used in business communications, for which you have the choice to ‘opt out’ by following the instructions contained in the email or the instructions on our website. Should you take Services from SICL, we may use your contact information to send you information around support requests, project updates and renewals, amongst other communications related to the Services you consume.

Cookies: Like most websites, we use cookies and similar technologies to collect additional website usage data and to improve our Services. A cookie is a small data file that is transferred to your computer or mobile device. We may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Although most web browsers automatically accept cookies, some browsers’ settings can be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer.

Information Sharing and Disclosure

We do not disclose your private personal information except in the limited circumstances described here.

User Consent or Direction: We may share or disclose your information at your direction, such as when you direct us to share your details with a business for the purposes of support, quotation for products and/or services, plus any third-party agreements you enter into through SICL.

Service Providers: We engage service providers to perform functions and provide services to us in the United Kingdom, Ireland, and other countries. For example, we use a variety of third-party services to help provide our Services, such as hosting our various blogs and to help us understand and improve the use of our Services, such as Google Analytics. We may share your private personal information with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

Law and Harm: Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our product and services, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we have removed content or accounts from our services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our services. However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party’s, including a government’s, request to disclose your personal data.

Accessing and Modifying Your Personal Information

If you are a customer of SICL and would like to access, modify, and/or remove your personal information, please contact info@sicl.com

The information you share with us

We require certain information to provide our products and services to you. For example, you must have an account with us to be able to obtain support from SICL. When you choose to share the information below with us, SICL does not acquire any more information about you other than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

Basic Account Information

If you do choose to obtain Services from SICL, you must provide us with some personal data so that we can provide our services to you. For example your first and last name, your email address and/or phone number.

Contact Information

We use your contact information, such as your email address or phone number, to provide our services to you, for example, technical support. We also use personal information to customise our services and to send you information about our services.

If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.

Financial information that is collected is used to bill either you or your company for products and services, as applicable.

Deletion

SICL will remove personal information following a deletion request within five working days, with the exception of personal information stored within SICL’s Service Desk software as this information is linked to any previous support requests raised by the individual and required to preserve the audit trail. Other exceptions are where there is a legal or regulatory requirement to keep this data.

Additional information we receive about you and information we share and/or disclose

Cookies

When you use our Website(s) we may store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate the Website(s) as easily as possible and to remember information about your current session. These Session Cookies are removed from your system when you close the web browser or turn off your computer. We use cookies to store content information and preferences.

Analytics

SICL uses third-party software for analytics. All metrics information collected from your usage of our website(s) shall be transmitted to analytics provider. This information is then used to evaluate how users use the SICL website, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). Third party analytics software will not share your PII or associate your PII with any other data held by them. We use Google Analytics (Third Party).

SICL employees and privacy

SICL educates all of our employees about the importance of privacy both at the start of their employment with SICL and at regular intervals. SICL gives access to your information only to those employees who require it to perform their jobs.

Access by our employees

SICL representatives have access to PII in order to provide our Service(s). SICL limits that access to the minimum information required in order to provide prompt, high-quality service. All SICL employees have undergone background checks prior to commencement of employment with SICL.

Privacy and SICL business partners

Where SICL collaborates with business partners, SICL will not share with them any more information than is necessary to perform the transaction you have requested. In addition, SICL only does business with partners who agree to respect this Privacy Policy and will make every reasonable effort to assure, by contract or otherwise, that these third parties use our information, technology and services in a manner that is consistent with this Privacy Policy.

Provision of information to others

To perform our services, SICL must, of course, pass information about transactions to payment card processors and banks. From time to time we may also provide third parties with aggregate information that is not linked to you or any other any particular individual. SICL does not provide to any third party your name and e-mail address, or the names and e-mail addresses of other SICL customers.

Information/Data Centre Security

SICL operates out of UK-only, geographically resilient, secure, environmentally-controlled commercial Tier 3+ DataCentres with IT infrastructure owned and managed by SICL.

SICL’s infrastructure is a designed on highly-resilient enterprise architecture briefly comprising: Cisco security, routing and switching; DellEMC Compellent tiered Storage; segregated Microsoft Active Directory domains plus Microsoft SharePoint and other Microsoft applications provisioned by a VMware Virtualisation platform using Veeam and Zerto to replicate between DataCentres for back-up and recovery.

DataCentres have manned security 24/7/365, perimeter fencing and CCTV coverage points on all internal/external, entry and exit points. CCTV images are recorded and stored within the DataCentre rack-aisles. Access to SICL’s infrastructure is restricted to authorised personnel, with an anti-tailgating pod, access is strictly controlled on a photo ID swipe card entry system and manned guarding.

Information we share and disclose

It is SICL’s policy to never provide your information to third parties without your express permission, or if such disclosure is necessary to process transactions, or provide services which you have requested. The only exception to this policy is if SICL is compelled to do so by an appropriately empowered governmental authority.

Children and Our Services

Our services are not directed to children. You must also be old enough to consent to the processing of your personal data in your country.

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be located at http://www.sicl.co.uk/about/legal

If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Thoughts or questions about this Privacy Policy? Please, let us know by contacting us via info@sicl.com

Effective: 22nd May, 2018

Terms of use for the SICL website and Disclaimer

Use of and access to this website is subject to the following terms and conditions, which you are deemed to have accepted by accessing this site:

The material contained in this website is provided for general information purposes only. It does not constitute professional advice and cannot be relied on.  Despite all best efforts, it may not be complete, up-to-date or applicable to particular circumstances.

SICL makes no guarantees or representations as to the accuracy, reliability, or currency of information in this site or the results if its use. Professional advice should be sought before acting or relying upon the information in this site. Links to other sites are provided only for ease of reference.

SICL does not endorse or accept any liability to any person for the content of the information or services (or the use of such information or services) that is provided on this website or any associated/linked websites. Use of any information is at the sole risk of users.

Intellectual Property

SICL owns the trademarks, logos and service marks displayed on this site, except those of manufacturers and suppliers.  Trademarks and brands are the property of their respective owners and visitors to the site are prohibited from using the same without written permission.
The materials on this site are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, used for creating derivative works or used in any other way for commercial or public purposes without SICL’s prior written consent.

Warranties

All information is provided “AS IS” without any warranties of any kind either express or implied. Use of that information is entirely at the user’s own risk.  To the fullest extent permitted by law, SICL disclaims and does not accept any liability or responsibility for any warranties, express or implied, or representations, including, without limitation, as to the accuracy or completeness of the contents of this site, and any implied warranties of merchantability or fitness for a particular purpose.

Liability

The SICL Privacy Policy is subject to change at any time and SICL recommends visitors to review this Policy regularly for any changes.
To the fullest extent permitted by law, SICL will not be liable for any damages, losses, costs or expenses of any kind, including direct, indirect, special and consequential (including, without limitation, loss of profits, business or data), which arise out of or result from the information contained on this site, or any other site which is associated or linked to this site.